Return Conditions

To be eligible for a return, please ensure that:

• The item is unused and in the same condition as received.
• The product includes original packaging when possible.
• The return request is submitted within the applicable return period.
• Proof of purchase or order information is provided.

How to Request a Return

To start a return request, please contact our customer support team with your order number and reason for return.

• Email: service@yelvarin.com
• Provide your order details and describe the issue.
• Wait for return instructions from our support team before sending any items back.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.

Please include your order information and clear photos of the product and packaging so our team can review the issue and provide assistance.

Refund Process

Once your returned item is received and inspected, we will notify you about the approval status of your refund.

• Approved refunds will be issued to your original payment method.
• Refund processing time may vary depending on your bank or payment provider.
• Please allow additional processing time for your financial institution to complete the transaction.

Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible.

Once an order has entered processing or shipment preparation, cancellation may no longer be possible.

Non-Returnable Situations

• Items returned without contacting customer support first.
• Products damaged due to misuse or improper handling.
• Items returned without required order information.

Need Help?

Our customer support team is available to assist with return, refund, and order questions.

Email: service@yelvarin.com

Phone: +86 181-7790-7830

Customer Service Hours: 8:00 AM – 10:00 PM Daily